We currently offer delivery services exclusively to addresses within the United States and Canada. Regrettably, we do not provide shipping to other countries or regions at this time.Orders shipped to Canada are subject to international import regulations, which may include potential duties and customs requirements.
Orders will be processed within 1–3 business days following payment confirmation. Key processing guidelines are as follows:
- No order processing, shipping, or delivery will be conducted on weekends or public holidays (including U.S. holidays such as Thanksgiving and Canadian holidays such as Canada Day).
- Canadian Orders: An additional 1–2 business days of processing time may be required to verify shipping details, prepare essential customs documentation (e.g., commercial invoices), and ensure compliance with Canadian import regulations. This step is critical to facilitating smooth cross-border delivery.
- United States: Delivery is expected within 5–10 business days after order dispatch.
- Canada: Delivery times vary by specific destination, ranging from 10–25 business days post-dispatch. This timeframe includes cross-border transit and customs clearance, which may differ in efficiency across provinces or territories.
- United States: Domestic orders are primarily shipped via USPS (United States Postal Service), a trusted carrier with extensive nationwide coverage.
- Canada: We partner with USPS International for cross-border shipments to Canada, ensuring reliable transit. The final delivery carrier will be selected based on factors including destination address, package weight, and desired delivery speed to optimize efficiency.
Once your order is shipped, you will receive an email notification containing a unique tracking number. For shipments from the U.S. to Canada, tracking updates may only be available until the package reaches Canadian customs or is transferred to the local delivery service. Subsequent tracking can be conducted via the Canadian local postal service website or the carrier’s international tracking platform.
After your order is dispatched, we will send you a shipping confirmation email containing a tracking number and a direct link to monitor your package’s status:
- U.S. Orders: Tracking information is updated in real time, allowing you to follow the complete journey of your package from our warehouse to your delivery address.
- Canadian Orders: Initial tracking updates may take up to 48 hours to appear. Once the package departs the United States, tracking update frequency may decrease. We recommend using the Canadian local postal service’s website to access the most up-to-date delivery information.
If your package experiences significant delays or is marked as “Delivered” but not received, please follow these steps:
- First, confirm with family members, neighbors, or building management (e.g., front desk, mailroom) to see if the package was signed for on your behalf or left at an alternative location.
- Contact USPS directly with your tracking number to inquire about delivery details or report the package as missing.
- If the package remains unaccounted for after the above steps, please contact us within 7 days of the marked “Delivered” date.
- First, allow an additional 5–7 business days beyond the estimated delivery date, as unforeseen delays may occur during cross-border transit or customs clearance.
- Use your tracking number to contact local postal services or Canadian customs authorities—packages may be held if duties, taxes, or additional documentation are required.
- Confirm with family members, neighbors, or local delivery hubs (e.g., post offices) regarding any missed deliveries.
- If the package is still missing after completing the above steps, please contact us within 14 days of the marked “Delivered” date (to accommodate extended cross-border transit and customs processing times).
Please send an email to
[email protected] with your order number and tracking number. We will work closely with you and the shipping carrier to investigate the issue, initiate a package trace if applicable, and provide timely updates on the resolution progress.
